Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Terra Nova’s website, products, and services. By accessing or using our services, you agree to be bound by these Terms.
1. Use of Services
Terra Nova provides information and solutions for waste management, RDF, and TDF alternative fuels. You may use our services only as permitted by these Terms and applicable laws.
2. Product Information
We strive to provide accurate information about our products and services, but we do not guarantee that all content is complete, reliable, or error-free. If a product does not meet your expectations, please contact us for guidance.
3. Ordering and Payment
All orders are subject to acceptance and availability. Terra Nova reserves the right to refuse any order. Payment terms are communicated at the time of ordering unless otherwise agreed in writing.
4. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Terra Nova or its content providers and is protected by copyright laws.
5. Limitation of Liability
Terra Nova shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill.
6. Governing Law
These Terms are governed by the laws of the jurisdiction in which Terra Nova is registered, without regard to conflicts of law provisions.
7. Changes to Terms
We may modify these Terms at any time. Your continued use of our website or services constitutes acceptance of the updated Terms.
Last updated: October 14, 2025
Privacy Policy
This Privacy Policy explains how Terra Nova collects, uses, and protects your personal information.
1. Information We Collect
We collect information you provide directly, such as when contacting us, requesting a quote, or subscribing to updates. This may include your name, email, phone number, and company information.
2. How We Use Your Information
- Respond to inquiries and provide customer support
- Process orders and deliveries
- Send updates about services, regulations, or safety notices
- Improve our website and services
- Detect and prevent fraudulent or illegal activities
3. Sharing of Information
We may share personal information with:
- Logistics and service providers
- Legal and financial advisors
- Authorities if required by law
4. Data Security
We implement reasonable measures to protect your personal data from unauthorized access or disclosure.
5. Your Rights
Depending on your location, you may request access, correction, or deletion of your personal information.
6. Changes to Privacy Policy
Updates will be posted on this page. Continued use of our website constitutes acceptance of these changes.
7. Contact Us
Email: info@iterra-nova.com
Phone: +48-888-858-855 / +48-888-333-301 / +380-68-0800-301
Last updated: October 14, 2025
Shipping & Returns Policy
This policy outlines Terra Nova’s approach to logistics and handling issues with deliveries.
1. Shipping
Terra Nova ships RDF and TDF fuels using specialized transport methods to ensure safety and compliance with all regulations.
Shipping Methods
- Tank trucks for domestic shipments
- ISO tank containers for international deliveries
- Rail and road options for flexibility
Delivery Timeframes
Timeframes depend on product availability, quantity, and destination. Estimated times will be communicated at order confirmation.
Shipping Costs
Costs depend on volume, distance, and transportation method. Details will be provided in your quote.
2. Returns
Returns are handled on a case-by-case basis due to the nature of our products.
Quality Issues
If a shipment does not meet specifications, contact us within 48 hours. We will verify and determine a resolution, which may include replacement, credit, or other remedies.
Required Documentation for Returns
- Order number and delivery date
- Description of the issue
- Photos or test results, if applicable
3. Contact Information
For shipping and return inquiries:
Email: info@iterra-nova.com
Phone: +48-888-858-855 / +48-888-333-301 / +380-68-0800-301
